Delivery and returns

MediKeep digital products and subscriptions are delivered instantly after the payment, except reports that require DNA raw data. You may ask for refund 14-day refund for your digital DNA report if the report is not generated yet or return the DNA kit if it is unopened and in original condition.

Subscriptions are not refundable and are delivered at once.

DNA testing kit will include pre-paid return package slip via Omniva parcel machine. You may expect testing kit in 1-2 business days. Your DNA results or the raw data is delivered in 1 month after the testing kits are sent to the lab once in a month. So it may take 2-3 months to receive your results, depending on the volumes. For more information please contact our email info ->

MediKeep physical orders typically ship 1-2 business days from the time of purchase, pending credit card verification. The MediKeep store offers three shipping methods – your shopping cart will display each method and the associated fees for your order. Orders that include more than a single kit are automatically discounted for additional shipping costs. Your MediKeep order will include pre-paid return shipping supplies for each kit in your order via Omniva parcel machine. International taxes apply as: for international deliveries (outside from Estonia) please contact

Read more about the payment returns in the Terms of Use.